TRASEO

Terms of Service

Last updated: 9 October 2026

These draft terms describe the current TRASEO beta service for agencies and business users. They require legal review before publication as binding terms.

Service

TRASEO is a Lead Accountability SaaS service that connects to a supported CRM and derives reporting about lead qualification, First Outbound activity, delivery evidence, conservative Human Response Time evidence, accountability targets, and Opportunity outcomes. TRASEO is not a CRM and does not replace the CRM system of record.

Evidence and provider dependencies

TRASEO depends on provider APIs, permissions, webhook delivery, timestamps, available records, and periodic reconciliation. First Outbound, delivery, and Human Response Time are separate evidence dimensions. Human Response Time is shown only when sufficiently confirmed human evidence exists; an actor may remain unknown and not every Lead is measurable. The service does not promise that every signal is real-time, complete, or continuously available.

The service does not guarantee uninterrupted provider availability, a particular business result, revenue increase, response improvement, or a particular Marketplace outcome.

Account use

The agency or business using TRASEO is responsible for lawful authority to connect its CRM account and for lawful use of the data. Product access is controlled through authenticated sessions and installation state. The current product does not provide write actions to Messages, Contacts, Opportunities, Pipelines, or SLA data.

Disconnect and deletion

Removing or uninstalling TRASEO from the connected CRM is the technical disconnect path. Access is disabled when the provider uninstall is processed, a 30-day recovery period begins for that Location, and reinstall during that period preserves history. After the period, live Location application data is deleted. Limited technical and security records are retained only for bounded operational periods. Earlier deletion may be requested through support@traseo.app after the integration is inactive.

Technical disconnect is not automatically a billing cancellation or subscription termination. There is no billing system in the current beta. Any future paid commercial terms will be presented and agreed before paid activation.

Beta service

TRASEO is an early-stage beta service. Support, provider availability, sync delays, missing evidence, and third-party changes may affect the service. These draft terms do not create a warranty, liability cap, indemnity, refund rule, tax treatment, payment rule, or cancellation policy; those matters require legal and commercial review.

Applicable law

The service and operator are subject to applicable Spanish law. Disputes are subject to the competent courts determined under applicable law, without waiving mandatory legal protections.

Contact

Questions may be sent to support@traseo.app.